ABOUT THIS PROJECT
In Berlin, over 80 libraries offer the public millions of lendable media, and a diverse range of cultural activities. One quarter of all Berliners regularly use their libraries to educate themselves, develop new skills or simply borrow media for entertainment purposes. All that, almost for free.
We were motivated by our personal, often frustrating, experiences with the existing digital media lending system, our passion for literature and our fondness for sharing. We developed ideas and forward-looking concepts that strive to create a more intuitive interaction between users and the libraries’ offerings.
Date: October 2018 – ongoing
Tasks: UX Design, Interface Design, Information Architecture, User Research, Ideation
Libraries are treasures, and places of democracy worth protecting: they offer access to education for everyone. With a brand new UX design, we aim to make their wealth of ideas visible, while helping users research, borrow and locate media on site.
EFFECTIVE MEDIA SEARCHES – ON SITE AND EN ROUTE
Our habits as users of digital products are already firmly established. We expect performance, and a seamless interaction between different touch points.
TIDY AND PLEASANT UI DESIGN
An open, welcoming look characterizes the UI design – a perfect fit for the library as a place of human exchange.
UX DESIGN OF THE DIGITAL PRODUCTS
The future of libraries – i.e., their evolution from pure archives to places of interaction, discovery and lifelong learning – is a topic of much discussion. The costly digitization of collections and shrinking budgets present big challenges.
To respond to our users’ needs, we must first get to know them, by asking the right questions.
The Berliners surveyed are either not aware of the libraries’ huge media stock and great services, or, they prefer to buy their media themselves. Still, all appreciate both the concept, and on-site atmosphere, of sharing.
We built personas on the basis of our research.
In the course of a two-day workshop, we analyzed our personas’ needs. We developed solutions to optimize future user journeys and eliminate current pain points.
The app provides intelligent support, depending on the user’s location. En route, borrowed media can easily be renewed. On site, the mobile app collaborates seamlessly with the desktop app. The most common user actions are:
• searching for and borrowing media
• renewing borrowed media
• finding media quickly while on site
THE MAKING OF AN APP
After distinguishing core features from nice-to-haves, we built the information architecture of both the mobile app and dashboard.
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“Die Zukunft der Bibliotheken in Deutschland”, Repräsentativbefragung, Institut für Demoskopie Allensbach, 12.2015
“Ein Bibliotheksentwicklungsplan für die öffentlichen Bibliotheken im Bezirk Mitte von Berlin”, Publikation, Bezirksamt Mitte / Stadtbibliothek Berlin-Mitte, 5.2016
“Future libraries”, Publikation, ARUP, 07.2015
“Interview mit Beate Herbst Leiterin Servicezentrum des VÖBB”, Interview, ffm journal, 2017
“Moderne Bibliothek”, Artikel, Zeit Online, 11.2015
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“Nutzungsmonitoring für Bibliotheken”, Studie, C. Hardtke-Flodell / T. Puchta für DE GRUYTER, 3.2015
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